Delivery Information
When will I receive my order?
In stock item: Your order will be processed within 2 days and dispatched at 12pm on weekday. At most of the time, your item(s) will reach your doorstep within 3 working days.
Pre-order item: Pre-ordres will be shipped in accordance to the in-stock date. We will only ship when all of your items are ready, but if pre-order stock out of stock or stop production, we will give you a full refund. Pre-orders sometime will get shipment delay due to various factors, and we will notify you if this case happens. Customers are required to pay additional fee for separate shipping, if requested to ship the ready stock first.
Do you accept collect on delivery?
Yes we do! COD will be made at McDonald's Kuchai Lama on weekend 4pm. Kindly contact us for more information.
Please note that order and payment will be required done before COD.
Which courier service do you use?
We use PosLaju and Skynet. Delivery method might will be changed without notification.
Please note that we do not take responsibility on parcel complaint which more than 3 days from the shipment date, if customer did not contact us for any regarding shipment problems within that period.
How much will shipping cost?
Shipping cost will be depending on which courier service, your location and the weight/volumetric of your package.
Volumetric calculator= length*width*height/5000.
Please note that we DO NOT ship PO boxes. Extra shipping cost might will be required for outskirt delivery area (ODA), for example:
- Cameron Highland
- Genting Highland
- Frasers Hill
- Langkawi
- Pulau Pangkor
- Pulau Ketam
- Pulau Tioman
- ETC
Do you provide international shipping?
We do not accept international shipping at the moment.
Any return/refund policy?
At the moment we do not accept returns & exchange, but i fyou found the mistake was made on our side such as delivered wrong item, please drop us an email with your order details and we will be happy to assist you.
